Refund Policy

Refund Policy – TysonGloves

Last updated: [30-11-2025]

Thank you for shopping with TysonGloves.
We want you to be completely satisfied with your purchase. This Refund Policy explains your rights regarding returns, refunds, and exchanges in accordance with EU consumer law, the UK Consumer Rights Act 2015, and distance selling regulations.

1. 30-Day Return Window

You have the right to return your item within 30 days of receiving it.

To be eligible for a return, the item must be:

  • Unused

  • In the same condition as received

  • In its original packaging (where applicable)

Items that show signs of wear or damage may not be eligible for a full refund.

2. How to Start a Return

To initiate a return, please contact us at:

Email: [insert your contact email]
Order number: Required for all requests

Once your return is approved, we will provide:

  • The return address

  • Instructions for packaging and shipment

3. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service. TysonGloves is not responsible for returns lost in transit.

4. Damaged or Faulty Items

If you receive an item that is damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide photos of the product and packaging

We will offer:

  • A free replacement, or

  • A full refund

at your choice.

5. Exchanges

We offer exchanges for:

  • Different size

  • Different colour

  • Replacement of a faulty item

If the requested item is unavailable, we will issue a refund instead.

6. Non-Returnable Items

The following cannot be returned:

  • Items returned after 30 days

  • Products with clear signs of use

  • Items damaged by misuse

  • Gift cards

7. Refund Processing Time

Once we receive and inspect your return:

  • Refunds are issued within 3–7 business days

  • Refunds are made to the original payment method only

Please note:
Your bank or card provider may require additional time to process the refund.

8. Order Cancellations

Orders may be cancelled before shipping.
Once an order has been dispatched, it must be returned following our standard return process.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or card issuer

  2. Allow additional processing time

  3. Contact us if the refund still has not appeared

10. Contact Information

If you have any questions regarding this Refund Policy, please contact:

TysonGloves
Email: [Info@tysongloves.com]

We aim to respond to all enquiries within 48 hours.